Blogging

Contact Us Page Best Practices

This post may contain affiliate links and/or it may have been sponsored content. Please view our policy page for more details.

Too many sites treat “Contact Us” information like a closely guarded state secret. Users typically have to scroll all the way to the bottom of the home page and winnow through a list of obscure menu items in the hopes of finding a way to get in touch with a seller to resolve a problem. If trying to find a way to reach you feels like a quest for the Holy Grail, how pleasant do you expect the interaction to be once they do?  These Contact Us page best practices will help ensure the transaction is at least a civil one.

These Contact Us page best practices will help ensure the transaction is at least a civil one for your readers. Which ones are you using?

Make It Obvious

Rather than hiding it behind some esoteric term like “Support,” call it what it is. People are trying to find a way to contact you, so label the page using terms reflective of why people are looking for it—Contact Us. And, again, to make it easy to find, include a link to it at the bottom of every page on your site, as well as in your primary navigational bar.

Make Sure It Works

While you’d typically test every link on your site to be certain it’s functional, this is especially important on the Contact Us page. Again, in most cases, when customers attempt to avail themselves of the information on this page, they’re trying to resolve an untoward situation. If they click a link on that page and it doesn’t work, your credibility will take a very huge hit.

Provide a Variety of Contact Methods

When you’re a merchant offering products you have to give people a way to get in touch with you. If you have a set of common questions, you might install a chatbot to provide answers in real time so your customers can get issues taken care of more quickly. Still, some people prefer to speak with a real live human being, so you’ll need to provide the phone number of your customer service function as well. You should also provide an email address.

Let Them Know Where, When and How Long

If you’re only staffed to provide live assistance during certain hours of the day, include that information, along with the time zone within which you’re positioned. As mentioned above, you should also provide a phone number and an email address. If people opt for email or choose to leave a voicemail message, give them a rough idea of how long it typically takes to get a response. Links to social media profiles are useful as well. And finally, if you have a physical location, provide the address. These elements, in addition to telling your customers how to find you, will instill trust.

Humanize the Page

Pictures go a long way toward projecting a sense of warmth. Run photos of your customer service people on the Contact Us page to give it a more human quality. Style the pictures to reflect your brand image. Most free website themes make this easy to do.

Categorize

If your business is large and/or somewhat complex, list categories of assistance so users can get to what they need more readily. Your sales team will likely have specific contact information while your customer relations team and your service department will have different contact information. Use call to action buttons to help users find the group they need quickly and easily.

While everyone seeking to reach you via the information on your Contact Us page won’t have problems to resolve, each of them represents an opportunity to create a loyal customer. Following these Contact Us page best practices will demonstrate yours is a customer-focused business. More often than not, your patrons will respond in kind.

Instagram

Many parents shy from having the talk to them about sex, drugs, and alcohol! Here are some tips and food for thought to help you.
Talk To Them About Sex, Drugs, and Alcohol

I see so many parents waiting until their kids are in...

Taking a cruise vacation has many benefits. Learn why cruises are the ideal vacation for many reasons and seasons here.
Cruises: The Ideal Vacation for Many Reasons and Seasons

For some people, the term “cruise” brings to mind an expensive...

How To Maintain Your Husband’s Confidence Despite Thinning Hair

Some men love their hair long, some like it clean and...

Picking out the right policy for your pet's insurance can be a bit tricky. Read these tips to know which pet insurance is right for you.
Pet Insurance: Picking the Right Policy

Our pets are often considered as an extension of our family,...

Once you lose sight of your well made budget it is hard to gain it back. here are five ways to get your budget back on track this fall.
5 Ways to Get Your Budget Back on Track this Fall

If you live for those lazy, hazy, crazy days of summer,...

Debt consolidation loans can truly help you improve your financial situation. Take a look at the top five reasons why you should get a loan.
4 Reasons to Get a Debt Consolidation Loan

You may have heard of a debt consolidation loan and been...

Love or Money? How About Both?

Is it better to work a low-paid job that you enjoy,...

Now is the time to start doing your Christmas shopping in order to manage your financial funds better.You can take advantage of superb deals!
Why You Should Start Your Christmas Shopping Now!

It barely feels like seconds ago that the Christmas tree was...

Having a well laid out kitchen can make cooking more enjoyable. Here you'll find 5 top tips on creating your dream kitchen.
Creating Your Dream Kitchen 5 Top Tips

Food is an integral part of your daily routine as it’s...

You won't be able to use R22 refrigerant anymore in your HVAC units. Does this mean replacing your air conditioning unit, too?
The Phasing Out of R22 Refrigerant: 3 Things You Need to Know

If you have an older air conditioning unit, chances are good...

Bathroom remodeling can come with many unexpected things. Here are four bathroom remodel no-nos to avoid doing.
4 Bathroom Remodel No-Nos

There are some areas in the home where we rarely venture,...

With the busy lives, we all keep, it's sometimes best to outsource tasks. These are home maintenance jobs you shouldn't feel bad outsourcing.
Home Maintenance Jobs You Shouldn’t Feel Bad Outsourcing

When your home is in a perpetual state of chaos, you...

Being an entrepreneur has many benefits! Be sure to read this before you become an entrepreneur to know what tribulations you will face.
The Things No One Tells You About Starting A Business

While many movies, television shows, and books have depicted the glory...

Every entrepreneur should have a certain set of skill sets. These are the skills every entrepreneur should embrace before they start.
The Skills Every Entrepreneur Should Embrace

Becoming an entrepreneur is quite often the dream for so many...

Having creativity can become a profitable talent. Find out the importance of creative hobbies and how to take them to the next level here!
The Importance of Creative Hobbies and How To Take Them To The Next Level

If you have got creativity in the brain, then you can...

Have You Got The Right Space For Working From Home?

Working from home is becoming more and more popular. What with...

Prepare to be moved by another Kendrick Brothers' movie, OVERCOMER this weekend August 23, 2019. Get your movie tickets now! #overcomermovie #Flyby #ad
OVERCOMER Movie Thoughts

I've been a fan of the Kendrick Brothers Production movies since...

Get your family ready to watch the UGLYDOLLS family movie this weekend. Learn more about it here!
UGLYDOLLS Family Movie May Change Society

We live in a society where a person’s appearance is one...

DUMBO movie is coming to life. Learn more about this movie and a bit of information about myself here.
DUMBO New Edition Releases Soon

One of my favorite movies growing up was DUMBO. I was...

Learn more about the new Nancy Drew and the Hidden Staircase movie and enter to win your own copy. This wholesome family movie will be well liked by all.
Nancy Drew and The Hidden Staircase Review and Giveaway

Warner Bros. Home Entertainment provided me with a free copy of...